Refund policy
Last updated: September 19, 2026
DoseBuilt LLC (“DoseBuilt,” “we,” “us,” or “our”) is preparing for launch. Our products are currently marked Coming Soon, and we are not accepting orders or payments. Joining our launch list does not place an order, reserve a product, or require payment.
This policy applies to purchases once ordering becomes available. It does not limit any rights or remedies available under applicable law.
1. Return request window
You have 30 calendar days after an item is delivered, as shown by carrier tracking, to request a standard return. If an order arrives in separate shipments, each item’s return window begins on its delivery date.
The 30-day window applies to submitting your request. An approved return does not need to arrive within that original window, provided you follow the sending deadline in our return instructions.
2. Standard return eligibility
To qualify for a standard return, the product must be:
- Unopened and unused.
- In its original packaging.
- Sealed with the original tamper-evident seal intact.
- Accompanied by a receipt or other proof of purchase.
Opened, used, or unsealed dietary supplements do not qualify for standard returns. Separate exceptions apply to approved claims involving items that arrived damaged, defective, compromised, or incorrect, and where required by applicable law.
3. How to request a return
Email support@dosebuilt.co with your order number and reason for the request.
Returns must be approved before you ship them. If approved, we will provide instructions, the correct return address, and the deadline for sending the product back. Items sent without prior authorization or to our business mailing address may not be accepted.
4. Return shipping and fees
For standard returns, including change-of-mind returns, you are responsible for return shipping. We recommend a trackable shipping service. Original shipping charges are non-refundable for these returns, and we do not reimburse return postage.
These shipping-cost exclusions do not apply to approved claims involving items that arrived damaged, defective, compromised, or incorrect. For those claims, DoseBuilt will cover the approved return or replacement costs. A refund for an affected item will include any applicable original shipping charges associated with that item.
We do not charge a restocking fee.
5. Damaged, defective, or incorrect orders
Please inspect your order when it arrives. Contact support@dosebuilt.co within seven calendar days of delivery if an item arrives damaged, defective, compromised, or incorrect.
Include your order number, a description of the issue, and clear photos of the product, shipping box, shipping label, and any visible damage when available. Keep the product and packaging until we provide further instructions.
If your claim is approved, we will work with you to provide an appropriate replacement or refund. Do not consume a product if its packaging or tamper-evident seal appears damaged or compromised. The reporting timeframe does not limit any mandatory rights or remedies under applicable law.
If an order appears to be missing, contact us promptly. See our Shipping Policy for assistance with missing packages.
6. Non-returnable items
Except for approved product-quality or incorrect-order claims, or where otherwise required by applicable law, we cannot accept returns of:
- Opened, used, or unsealed dietary supplements.
- Items for which a return request was submitted more than 30 calendar days after delivery.
- Products not in their original condition or packaging.
- Items clearly marked “Final Sale” when purchased.
- Gift cards.
Contact support@dosebuilt.co if you have questions about eligibility.
7. Exchanges
We do not offer direct exchanges. If an item is eligible for return, follow the return process above and place a separate order for the desired item.
8. Order cancellations
Contact support@dosebuilt.co as soon as possible if you need to cancel an order. Requests for unfulfilled items are reviewed individually. Submitting a request does not automatically cancel an order.
We cannot guarantee cancellation after processing or fulfillment has begun. Once an order has shipped, it generally must follow the return process, subject to any additional rights provided by law.
Approved cancellations of unshipped items will be refunded promptly to the original payment method, including applicable taxes and shipping charges for the canceled items. If we cannot ship within the stated timeframe or cannot fulfill an order, the notice, cancellation, and refund provisions in our Shipping Policy also apply.
Canceling a subscription stops future renewals; it does not automatically cancel an order already processed. See our Purchase Options Cancellation Policy.
9. Refunds
We will notify you after receiving and inspecting your return. If approved, we will initiate the refund to your original payment method within 10 business days of approval, or sooner where required by applicable law.
This returned-item timeline does not delay any refund for a cancellation, unshipped order, or other claim that must be refunded sooner. Approved cancellations of unshipped items will be refunded promptly as described above.
Original shipping charges are non-refundable for standard returns. For approved claims involving damaged, defective, compromised, or incorrect items, the shipping-cost exceptions in section 4 apply.
Your bank or card issuer may need additional time to process and post the refund. If more than 15 business days have passed since approval, contact support@dosebuilt.co. Business days are Monday through Friday, excluding U.S. public holidays.
10. Contact us
For return, refund, or cancellation questions:
DoseBuilt LLC
Email: support@dosebuilt.co
8735 Dunwoody Place #10328
Atlanta, GA 30350
United States
This is our business mailing address, not an authorized return address. Contact us for approval and return instructions before sending a product back.
11. Policy updates
We may update this policy for future purchases. Updates do not retroactively remove rights or change the return terms of an order already placed.