Shipping policy
Last updated: September 22, 2026
DoseBuilt LLC ("DoseBuilt," "we," "us," or "our") is preparing for launch. Our products are currently marked Coming Soon, and we are not accepting orders or payments. Joining our launch list does not place an order, reserve a product, or require payment.
This policy describes shipping for purchases once ordering becomes available. Our planned shipping options and estimated carrier transit times are below. We will publish our order processing timeframe before accepting purchases.
1. Where we ship
When purchases open, we will ship to eligible addresses within the United States using UPS Ground, with UPS 2nd Day Air offered as an optional paid upgrade for eligible orders and destinations. The options available for your order will be displayed at checkout. International shipping will not be available at launch.
2. Shipping rates and free shipping
We will offer free standard shipping via UPS Ground on eligible U.S. orders with a merchandise subtotal of $75 USD or more after discounts and before taxes. Select the free standard shipping option at checkout when your order qualifies.
For orders below this amount, UPS Ground shipping charges will be calculated and displayed at checkout before you complete your purchase. UPS 2nd Day Air is not included in the free-shipping offer. If available and selected, the upgrade is charged at the rate shown at checkout, including on orders of $75 or more.
3. Processing and delivery estimates
Our order processing timeframe is not yet finalized. We will publish it before purchases open. The following are estimated carrier transit times after UPS receives your package; they do not include order processing.
- UPS Ground: typically 1–5 business days in transit, depending on your destination.
- UPS 2nd Day Air: typically 2 business days in transit, where offered at checkout.
More specific delivery estimates may appear at checkout or in your tracking information. Service availability and timing can vary by destination, including limitations for some addresses in Alaska and Hawaii.
Processing time and transit time are separate unless an estimate expressly includes both:
- Processing time is the time needed to prepare an order for shipment.
- Transit time begins when the carrier receives the package.
Choosing UPS 2nd Day Air does not shorten order processing time or mean delivery within two days of placing your order.
For our processing estimates, business days are Monday through Friday, excluding U.S. public holidays. Carrier delivery schedules may vary. Transit times are estimates, not guaranteed arrival dates, and may be affected by your location, weather, holidays, and carrier disruptions.
If we cannot ship within the stated timeframe, we will notify you, explain the delay, and offer you the choice to agree to a revised shipping timeframe or cancel the unshipped items for a prompt refund. If we cannot fulfill your order, we will notify you and refund the unfulfilled portion, including applicable taxes and associated shipping charges.
4. Tracking your order
We will send a shipping confirmation with tracking information when your order ships. Tracking may take time to update after a shipping label is created. A label or tracking number alone does not mean the carrier has received your package.
5. Address changes and undeliverable packages
Please check your shipping address before placing an order. If you notice an error, contact support@dosebuilt.co as soon as possible with your order number and the corrected address. Changes may not be possible once fulfillment has begun.
If a package is returned to us as undeliverable, we will contact you about the available options. We will explain any applicable reshipping charge before arranging another shipment.
6. Damaged, defective, or incorrect orders
Please inspect your order when it arrives. Contact support@dosebuilt.co within seven calendar days of delivery if an item arrives damaged, defective, compromised, or incorrect. Include your order number, a description of the issue, and photos of the product, packaging, and shipping label when available. Keep the product and packaging until we provide further instructions.
Do not consume a product if its packaging or tamper-evident seal appears damaged or compromised. Approved claims will be handled under our Return and Refund Policy, including the applicable return or replacement costs and refund terms.
The reporting timeframe does not limit any mandatory rights or remedies available under applicable law.
7. Missing orders
Contact support@dosebuilt.co promptly if your order appears to be missing. If tracking shows delivery but you cannot locate the package, check nearby delivery areas and with anyone who may have accepted it, then contact us for assistance.
We will work with you and the carrier to investigate and arrange an appropriate resolution, which may include a replacement or refund. Nothing in this policy limits your rights under applicable law.
8. Subscription shipments
When subscriptions become available, subscription orders will follow the same processing and delivery practices described above. The interval you select is the recurring order schedule, not the transit time for an individual package.
Applicable recurring shipping charges are governed by the subscription terms you accept at checkout. See our Purchase Options Cancellation Policy for managing recurring orders.
9. Returns and contact
For return eligibility and instructions, see our Return and Refund Policy.
For shipping questions or help with an order, contact:
DoseBuilt LLC
Email: support@dosebuilt.co
8735 Dunwoody Place #10328
Atlanta, GA 30350
United States
Include your order number when available. This is our business mailing address, not an authorized return address. Contact us for approval and return instructions before sending a product back.
10. Policy updates
We may update this policy for future purchases. Updates do not retroactively change the terms of an existing order or subscription agreement or limit rights available under applicable law.